Frequently Asked Questions
Finding beauty in imperfection and answers to your common inquiries.
What is the Wabi Sabi philosophy behind your products?
Our collection celebrates the beauty of imperfection, impermanence, and authenticity. We source handcrafted home goods that feature natural textures, asymmetrical shapes, and organic materials that age gracefully over time.
How do you ensure the safety of fragile home decor during shipping?
We use eco-friendly, reinforced packaging specifically designed for ceramics and glassware. Each item is hand-wrapped in recycled protective materials to ensure it arrives at your sanctuary in perfect condition.
What is your return policy for handcrafted items?
We offer a 30-day return window. Please note that because many of our pieces are artisan-made, slight variations in color and texture are intentional characteristics and not considered defects.
Do you ship internationally?
Yes, we bring the Wabi Sabi aesthetic to homes worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location and the weight of the items.
How should I care for my natural wood and ceramic pieces?
To preserve the integrity of natural materials, we recommend gentle hand-washing with mild soap for ceramics and occasional oiling for wooden items. Avoid harsh chemicals that may strip the natural patina.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay for a seamless checkout experience.